Frequently Asked Questions
Materials & Quality
What materials are the dolls made from?
Our dolls are available in two premium materials: TPE (Thermoplastic Elastomer) and Silicone. Both are body-safe, non-toxic, and designed for a realistic feel.
What's the difference between TPE and Silicone?
TPE is softer and more flexible, offering a lifelike feel at a slightly lower price point. It is porous, so thorough cleaning after each use is essential.
Silicone is firmer, more durable, and non-porous — making it easier to sterilise and maintain long-term. It is the premium choice for hygiene-conscious buyers.
Are the materials safe?
Yes. All materials used are medically graded, phthalate-free, and fully body-safe. Every doll is quality-checked before dispatch.
Sizing
What size are the dolls?
All dolls in our range are 168 cm in height — full adult size with realistic body proportions.
Do you offer different sizes?
Currently, our collection is standardised at 168 cm to ensure the highest quality and consistency. If you have specific questions about weight or measurements, please contact our support team.
Delivery & Discretion
Is packaging discreet?
Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside. Your privacy is our priority.
Where do you ship from?
We ship from warehouses located in Australia, the United States, and Europe, so your order is dispatched from the location closest to you for faster delivery.
How long does delivery take?
Orders are processed and dispatched within 3 business days. Delivery times vary by location, but our team will provide tracking information once your order has shipped.
Is delivery free?
Yes — we offer free discreet delivery on all orders. No hidden shipping fees.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive tracking details so you can follow your delivery every step of the way.
Returns & Cancellations
Can I cancel my order?
Yes — you may cancel your order within 24 hours of placing it. Please contact us as soon as possible at our contact page if you need to cancel.
Can I return a doll?
For hygiene reasons, we are unable to accept returns on dolls that have been opened or used. We strongly encourage you to review all product details, materials, and sizing information before purchasing. If your order arrives damaged or there is a fault, please contact us immediately and we will work to resolve it.
What if my order arrives damaged?
In the unlikely event that your doll arrives damaged, please photograph the packaging and product and contact our support team within 48 hours of delivery. We will prioritise a resolution for you.
Care & Cleaning
How do I clean my doll?
We recommend using warm water and a mild, antibacterial soap or a dedicated toy cleaner after every use. Avoid submerging the doll fully in water, and never use alcohol-based or abrasive cleaners, as these can damage the material.
How should I store my doll?
Store your doll lying flat or suspended (using a hanging kit if available) in a cool, dry place away from direct sunlight. Avoid folding the doll for extended periods to prevent creasing. Apply a light dusting of renewal powder (cornstarch) periodically to maintain the skin texture.
How do I maintain the doll long-term?
Regular cleaning, proper storage, and periodic renewal powder application will significantly extend the life of your doll. For TPE dolls, a light mineral oil treatment can help maintain softness and prevent cracking.
Customer Service
How can I contact you?
Our support team is available 24 hours a day to assist you. You can reach us via our Contact page. We aim to respond to all enquiries promptly.
I have a question not covered here — what do I do?
Please don't hesitate to reach out. We understand this is a considered purchase and we're here to help you feel completely confident before you buy. Visit our Contact page and we'll get back to you as soon as possible.